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Refund & Cancellation Policy

Last Updated: 29 September 2026

KEDMAN SkillEd India Foundation (“Organization”, “we”, “us”, or “our”) accepts voluntary donations through its website https://www.kedman.in/.

This Refund & Cancellation Policy explains the circumstances under which a donation may be reviewed for a refund and the process for raising a refund-related request.

1. Nature of Donations

All donations made through the KEDMAN SkillEd India Foundation website are voluntary contributions intended to support the Organization's objectives, programs, educational initiatives, skill-development activities, projects, and other legitimate activities.

Once a donation has been successfully processed, it is generally considered final and non-refundable.

2. Cancellation of Donations

A donation cannot generally be cancelled once the payment has been successfully completed.

If you have made a donation and believe that the transaction was made incorrectly, please contact us as soon as possible with the relevant transaction details.

We will review the request and determine whether a refund is applicable based on the circumstances of the transaction.

3. Eligible Refund Situations

A refund request may be considered in the following circumstances:

  • Duplicate Payment: The same donation amount was successfully charged more than once due to a duplicate transaction.

  • Failed Transaction with Successful Debit: The donor's bank account or payment method was debited, but the donation transaction was not successfully recorded or confirmed.

  • Technical or Processing Error: A technical issue resulted in an incorrect amount being charged or another verified payment-processing error.

  • Other Genuine Transaction Issues: Any other legitimate payment-related issue may be reviewed on a case-by-case basis.

Approval of a refund request is subject to verification of the transaction and the applicable payment and banking processes.

4. Non-Refundable Donations

Donations will generally not be eligible for a refund where:

  • The donation was successfully processed and the donor has simply changed their mind.

  • The donor voluntarily entered an incorrect donation amount and the transaction was successfully completed.

  • The donor has already received confirmation of a successful donation and there is no verified payment or technical error.

  • The refund request is made for reasons unrelated to a payment or transaction error.

However, genuine cases may be reviewed at the discretion of KEDMAN SkillEd India Foundation, subject to applicable laws and circumstances.

5. Refund Request Process

To request a refund or report a payment-related issue, please contact us using the details provided below.

Please include the following information where available:

  • Donor name

  • Email address used during the donation

  • Phone number used during the donation

  • Donation amount

  • Date of transaction

  • Transaction ID / Order ID / Payment Reference Number

  • Reason for the refund request

  • Any relevant payment confirmation or transaction details

For security reasons, do not share your UPI PIN, banking password, CVV, full card number, or other confidential payment credentials with us.

6. Verification of Refund Requests

All refund requests will be reviewed after verification of the transaction details.

KEDMAN SkillEd India Foundation may contact the donor for additional information reasonably required to verify the transaction.

A refund will not be processed solely on the basis of a claim that a payment was made. The transaction must be verified through available payment, banking, or payment-gateway records.

7. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or through the applicable payment gateway, subject to the procedures of the payment service provider and the donor's bank.

The time required for the refunded amount to appear in the donor's account may vary depending on the payment gateway, bank, card issuer, UPI service provider, or other financial institution involved.

KEDMAN SkillEd India Foundation is not responsible for delays caused by banks, payment gateways, payment networks, or other third-party service providers.

8. Payment Gateway and Third-Party Processing

Donations may be processed through third-party payment service providers, including Paytm.

Payment processing, transaction confirmation, settlement, and refund processing may be subject to the terms and procedures of the applicable payment service provider.

Where appropriate, the Organization may coordinate with the payment gateway or relevant financial institution to investigate a transaction or process an approved refund.

9. Fraudulent or Unauthorized Transactions

If you believe that a donation was made without your authorization or that your payment method was used fraudulently, you should immediately contact your bank, card issuer, UPI/payment service provider, or other relevant financial institution.

You may also contact KEDMAN SkillEd India Foundation so that we can review the transaction details available to us.

10. Contact Us

For refund requests, cancellation-related queries, or payment-related issues, please contact:

KEDMAN SkillEd India Foundation

Registered Address:
4th Floor, 413, 414A & 414B, Vipul Plaza, Golf Course Road, Sector-54, Gurugram, Haryana – 122011

Email: info@kedman.in

Phone: 0124-4415131

Website: https://www.kedman.in/

When contacting us regarding a transaction, please provide your transaction/order/payment reference number wherever available.

11. Changes to This Policy

KEDMAN SkillEd India Foundation may update or modify this Refund & Cancellation Policy from time to time to reflect changes in our donation process, payment services, organizational practices, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

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